Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lunarianatural2024@gmail.com. Please note that returns will need to be sent to the following address: lunarianatural2024@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lunarianatural2024@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lunarianatural2024@gmail.com.
Lunaria Natural LLC creates small‑batch, handcrafted natural skincare products. Because our items are personal‑care products, we cannot accept returns of opened or used items for safety and hygiene reasons.
Eligibility for Returns
We accept returns only when:
The product arrives damaged, defective, or incorrect.
The request is submitted within 7 days of delivery.
To request a return, email us at lunarianatural2024@gmail.com with:
Order number
Photos of the issue
A brief description of the problem
If approved, we will provide return instructions.
Refunds
Refunds are issued when:
A product is damaged or defective
The wrong item was shipped
A package is confirmed lost by the carrier
Refunds are processed to the original payment method within 3–7 business days after approval.
Non‑Refundable Items
Opened or used products
Sale or promotional items
Orders with incorrect shipping information provided by the customer
Exchanges
Exchanges are only offered for damaged or defective items.